Refund policy

30-Day Return Policy

We want you to be happy with your purchase. You may request a return within 30 days after receiving your item.

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at returns@northernwingtrading.com. Please do not send an item back without contacting us first. If your return is accepted, we will provide instructions for where and how to return your item. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible at returns@northernwingtrading.com. Please include your order number and photos of the item and packaging when possible so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom products, perishable goods, hazardous materials, and items specifically identified as final sale before purchase. Gift cards are non-returnable. Please contact us if you have questions about a particular item.

Return Shipping

Return shipping instructions will be provided after your return request has been reviewed. Responsibility for return shipping costs may depend on the reason for the return. If an item arrived damaged, defective, or incorrect, please contact us before shipping anything back so we can determine the appropriate resolution.

Exchanges

If you would like a different item, please contact us first. In most cases, the simplest way to exchange an item is to complete the approved return and place a separate order for the replacement item.

Refunds

We will notify you after your return has been received and reviewed. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at returns@northernwingtrading.com