Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed after payment has been successfully received. Processing times may vary depending on the product, supplier, warehouse location, weekends, holidays, and order volume.

Because Northern Wing Trading Co. works with multiple suppliers and fulfillment partners, products in the same order may be shipped separately and may arrive at different times. When this occurs, you will not be charged additional shipping fees beyond those shown at checkout.

Shipping and Delivery Estimates

Available shipping methods, costs, and estimated delivery times may vary by product and destination and will be displayed at checkout when applicable.

Some products are fulfilled from U.S. warehouses and may arrive more quickly, while other products may require longer transit times. Any delivery dates or transit times provided by Northern Wing Trading Co., our suppliers, or shipping carriers are estimates and are not guaranteed.

Delivery may occasionally be delayed by circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, transportation disruptions, holidays, or other unforeseen events.

Tracking

When tracking information is available, it will be provided after your order has shipped. Please allow time for the carrier's tracking system to update after receiving your tracking number.

If your order contains products fulfilled from different locations, you may receive multiple tracking numbers.

Shipping Addresses

Please verify that your shipping address is complete and accurate before submitting your order. Northern Wing Trading Co. is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you discover an error in your shipping address, contact us as soon as possible at shop@northernwingtrading.com. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has shipped.

Lost, Missing, or Damaged Shipments

If your package appears to be lost, arrives damaged, or tracking indicates delivery but you have not received it, please contact us at shop@northernwingtrading.com. We will work with you and, when appropriate, the supplier or shipping carrier to investigate the issue and determine the appropriate resolution.

Please retain the product, packaging, shipping label, and any damaged materials until the issue has been resolved. Photographs may be requested to document shipping damage.

International Shipping

International shipping availability varies by product and destination. Where international shipping is available, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout. Northern Wing Trading Co. does not control these charges or customs processing times.

Returns and Refunds

Shipping-related returns, refunds, replacements, and cancellations are also subject to our Return and Refund Policy.

Questions

If you have questions about the shipment or delivery of your order, contact us at shop@northernwingtrading.com